FAQs

Club Bayer is a digital channel launched by the Consumer Health Division in Spain, focused on training, information and loyalty for pharmacy professionals in Spain. You can find out more bwith this explanatory video about Club Bayer in the section What is Club Bayer?

Club Bayer's main purpose is to help improve pharmaceutical advice and grow the pharmacy.

At Club Bayer you will find: quality training content where you can test your knowledge, training challenges, knowledge challenges and visibility challenges with which you can earn medals and download diplomas. In addition, pharmacies with a sell out contract can earn money if they overcome the sale challenges of food supplements and cosmetics.

As a pharmacy you can earn money through challenges in selling food supplements and cosmetics. As a user you can earn medals and download diplomas. 

Club Bayer has been designed in compliance with all current regulations and the Pharmaindustria code. The sales challenges are exclusively for food and cosmetic products and do not constitute any incentive for pharmacy professionals in the field of medicines. The medals obtained by the user are earnedvby his valuation on formations, questions or surveys and by the upload of images in the case of challenges of visibility related exclusively to food and cosmetic products, not constituting any incentive on professionals of the pharmacy in the area of medicines.

Your delegate or telemarketer will be able to explain everything you can find in Club Bayer and how you can take advantage of all the benefits it can bring. He or she can also help you register and set up your team. Contact your delegate or telemarketer if they have not yet contacted you.

Yes, in the section What is Club Bayer? you will find several videos explaining the main processes: how to register, how to earn medals...

Yes, you can access through Contact Us and ask any questions or incidents you have. We will answer you in less than 24 working hours.

Club Bayer is especially designed  for the major browsers on the market: Google Chrome, Microsoft Edge and Mozilla Firefox. If you are using another browser and the experience is not optimal, we recommend you to access through one of the browsers we have indicated.

You can access through any of your available devices: computer, mobile and tablet.

Exclusively pharmacy professionals. The pharmacy owner will configure and validate his team. Bayer will validate the requests of new pharmacies. A professional can only have one user in Club Bayer.

In the case that Bayer detects a non-pharmacist user or a pharmacist with multiple users in Club Bayer, Bayer will remove that user and may remove the pharmacy(s). Similarly, in the circumstance that Bayer detects that a user shares his or her access codes with a third person, Bayer will remove that user and may remove the pharmacy to which he or she belongs. 

To enter Club Bayer you must verify your account to complete the entire registration process. If you are a staff member, in addition to verifying your account, the pharmacy owner must accept you and assign you a role. To verify your account you need to access the automatic email sent by Bayer and click on "Activate your account".

In this case, you should first make sure that you have selected a pharmacy to which you belong. If you already have an assigned pharmacy in your profile, it means that the pharmacy owner has not yet accepted you. Please contact your pharmacist so that they can go to My Profile > My Team and accept you, so that you can enjoy all Club Bayer content.

You will receive an email from Bayer explaining what Club Bayer is, as well as a button to register. Once you click on the button, you will be redirected to the registration page with some of your pre-filled information. After completing the registration, you will need to verify your account. To do so, you will receive a verification email where you will need to click on 'Activate your account'. After verification, you will be able to sign in with your email and password to Club Bayer. 

If you have any further questions, please see this page.

Once you are signed up to Club Bayer, you will need to go to the top of the home page where there is an "Invite Your Team" button. You can also go to My profile > My team, and click on "invite your team" and your email application will open so that you can add your team's emails so that they can receive a personal invitation with a link that they can use to sign up. This functionality is only available if you are the owner or manager of the pharmacy.

On this page we tell you the details.

Once your team has registered at Club Bayer, you will receive an email notification to accept your team. Go to "My Profile" > "My Team" and you will see the pending requests. You must assign them a role and accept or reject each request.

You can assign the role of Manager and Staff. The difference between the two roles is that the Manager has the same permissions as the Pharmacist Owner, being able to enroll the pharmacy to sell out challenges and manage the pharmacy in the profile, actions that those with the Staff role cannot do. All validated users can access all Club Bayer content.

Once you receive the email with the invitation from the owner of your pharmacy, you must click on the link and access the Club Bayer registration. Fill in your personal details, password, accepting the terms and conditions and privacy policy. Your pharmacy will then be pre-selected. Once you have registered you will receive an automatic email to verify your account. Once you have verified your account, the pharmacy owner will have to accept you as a member and assign you a role. Once this has been done you will be able to enjoy all the benefits of Club Bayer.

You will only be able to access your profile and the home page.

If the pharmacy owner rejects you, you will have restricted access to Club Bayer content. The pharmacy owner can also remove you from the pharmacy if you no longer work there. In this case, you will need to make a change of pharmacy and change in your profile the new pharmacy you work in. You can go to your profile and make a request to your new pharmacy if it is registered to Club Bayer. In this case, the new owner will receive your request for validation and role assignment. You will keep all your history as a user and the medals you have obtained.
 

Adding a photo and a description to your profile is an important step to personalize your experience and, in the future, let other users get to know you better. You will have to access "My Account", click on "Upload image" and fill in the description field with a brief description of your profile, interests, experiences and your pharmacy. Then you just need to click the "Save" button.

It is important to select your interests to receive more personalized content. You will be able to select the main categories of your pharmacy and the topics that interest you the most at a pharmacy management level. You will have to access my account, edit profile, select the tags with the topics that interest you the most and save. They will be saved in your profile and you will be able to update them whenever you want.

It is important to keep your pharmacy profile up to date to personalize your experience so that others can get to know you better in the future. As an owner or user with a manager role, you will be able to update all your pharmacy data such as image, address, phone number, email, web and links to social media profiles. You will have to go to my account, my pharmacy, edit the fields and press "save".

You can check the medals you have accumulated and your ranking in Club Bayer by accessing my profile and my medals. 

The trainings consists of a series of specialized contents on topics related to health and pharmacy management, presented in different formats such as videos, infographics and presentations with which you can learn or refresh your knowledge about pathologies, treatments, Bayer products and business management applied to pharmacy. All the training courses have been developed by Bayer and a team of pharmacists in compliance with all the medical and regulatory standards in force and with rigorous internal validation by Bayer.

The trainings are intended to provide relevant information for professionals working in a pharmacy in order to improve pharmaceutical recommendation. In the trainings you will be able to learn about different categories such as vitamins, digestive health, nutrition & pregnancy, skin care, flu and cold, among others. You will also be able to learn about business management applied to pharmacy.

We give you different filters so that you can look for the trainings that suit you best. You can search through the health and management subsection, through labels, through the search box and through the type of training (pathology, products or tips).

Each training can have up to 5 stars of rating. It is calculated as an average of all the ratings of the users who have done the training. Before starting the training, you will be able to see the details of the ratings per concept in the training file: the content is of high quality, I've learned it, I would recommend it and I'm going to apply it to my day

Entering the training section you will find the ones available for each category: health or management. Once there you can search or filter by subject and choose the one you want to do.

Of course, don't worry! If you don't answer the questions in the given time or you answer wrongly, you can try to get the right question as many times as you like. Similarly, you can repeat the training as many times as you like.

You can repeat a training course as many times as you like. After the training you will be able to answer the questions but you will not be able to evaluate the training or get medals because you have already obtained them.

Yes, Club Bayer will be publishing new training courses on a regular basis. We will highlight the updates in the section of My Trainings and notify you about them. In the same way, your delegate will be able to inform you about the novelties.

At Club Bayer you can find 3 types of challenges. Two user level challenges (knowledge challenge and visibility challenge) and one pharmacy level challenge (sell out challenge for food and cosmetics).

Yes, we are launching the challenges so that you can do them for a period of time, when the deadline has expired you will no longer be able to participate. Hurry up and complete them before they expire!

These are challenges that include a series of questions related to the trainings and surveys that we launch to find out your opinion. Each knowledge challenge has a period in which you can complete it, associated medals and tags on the category and status of your challenge.

The food and cosmetics visibility challenges are challenges that we launched at user level so that up to 3 images of the challenge activation in the pharmacy can be uploaded. They refer to a brand and an activation area (window, displays, shelves, VIP visibility, etc). Once you upload the images, you will get the associated medals. Bayer will analyze and audit the uploaded images and in case they do not correspond to the visibility challenge, the medals will be removed and it will be able to delete the user's account.

You can contact us through the form Get in touch and ask any questions or incidents you have. We will answer you in less than 24 working hours.